SOM 122 Study Guide - Decision Theory, Transactional Leadership, Whistleblower

• School: Syracuse University
• Department: School of Management
• Course: SOM 122
• Professor: Matyas

Document Summary

Advantages, customer satisfaction, product and service quality, job satisfaction, disadvantages, initially high turnover, group decision making. Cross-training training team members to do all or most of the jobs performed by the other team members. Use teams when: there is a clear, engaging purpose for using it. Job cant be done unless people work together: rewards can be provided for teamwork and team performance. Autonomy the degree with which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs. Team conflict: cognitive improvements in team performance, disagree because of different experiences and expertise different views and solutions. Diversity- a variety of demographic, cultural, and personal differences among an organization"s employees and customers. Affirmative action- purposeful steps taken by an organization to create employment opportunities for minorities and women. More narrowly focused on demographics such as sex and race. Required by law for private employers with 50 or more employees.