MGT 301 Study Guide - Comprehensive Midterm Guide: Job Satisfaction, Job Performance, Scientific Management

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The study of human behavior in work settings. Examples of work experiments: us steel, mccormick (ville, pullman towns paternalistic, worker perks. Frederick taylor, harvard professor, implemented the study of human behavior with the scientific method in workplace environments: focus = work, basis. Started consulting for business: solution = scientific method. Steel where he sets up a procedure to take the amount of workers from 500 to 140. Ta(cid:455)lo(cid:396)(cid:859)s (cid:272)halle(cid:374)ge (cid:449)as that he t(cid:396)eated all people the sa(cid:373)e (cid:449)hi(cid:272)h leads to . Intuition: (cid:455)ou(cid:396) (cid:862)gut feeli(cid:374)g(cid:863) as e(cid:454)pla(cid:374)atio(cid:374) of (cid:271)eha(cid:448)io(cid:396) Research improves ability to predict behavior: bases decisions on best available evidence, e(cid:374)(cid:272)ou(cid:396)ages (cid:373)a(cid:374)age(cid:396)s to (cid:271)e(cid:272)o(cid:373)e (cid:373)o(cid:396)e (cid:858)e(cid:448)ide(cid:374)(cid:272)e (cid:271)ased(cid:859) i(cid:374) thi(cid:374)ki(cid:374)g/a(cid:272)tio(cid:374)s. Some managers received training in social recognition; they were compared (cid:449)ith othe(cid:396)s (cid:449)ho did(cid:374)(cid:859)t get t(cid:396)ai(cid:374)i(cid:374)g. Correlation between social recognition & job performance was . 28. Reduced drive through wait times from 62 to 43 seconds. Correlation between social recognition & retention was . 20.

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