Study Guides (248,358)
United States (123,340)
Management (24)
MGT 304 (11)

Midterm Review

7 Pages
Unlock Document

MGT 304
George Williamson

Review Chapters 3 & 4 ABC’s of Attention:  Affective component (emotion)  Behavioral component (behavior)  Cognitive component (thought) Cognitive dissonance: a psychologically disturbing state of inconsistency between and individual’s attitude and his/her behavior ABC’s of Human Experience:  Affective component (emotion)  Behavioral component (behavior)  Cognitive component (thought) Affect: a broad range of feelings that people experience. Forms:  Emotions: shorter, happen because of a trigger  moods: longer, not as obvious on where they come from 6 basic emotions:  joy  love  sadness  surprise  fear  anger Basic Moods  positive affect: how much you’re seeking rewards in life, how much you’re engaging in life low in positive affect-bored high in positive affect-excited  negative affect: has to do with avoidance and fear. Low in negative affect- chilling high in negative affect-high in avoidance, fear, nervous  emotional dissonance: inconsistencies between emotions we feel and emotions we project Emotional Intelligence  Ability to understand and deal with emotions and manage relationships effectively Four Dimensions of emotional intelligence  Self-awareness-know yourself  Self-management/self-regulation  Social awareness-empathy, understanding emotions of others  Relationship management-social skills, motivation Chapter 5  Personality combines a set of physical and mental characteristics that reflect how a person looks, thinks, acts, and feels. Freud’s structural model of the psyche/personality  ID: animalistic part of ourselves  Ego: in the middle  Super-ego: society’s critical and moralized role Carl Jung/Transpersonal Model  Ego self(conditioned self): always changing according to experiences and the expectation of self and others. The source of judgment and old patterns. -When triggered the ego will go into defense, and irrational reaction  True self( higher self): the part of us that is whole, unchanging. The source of love, self-acceptance, self-esteem, inner peace, wisdom and compassion -Instead of reaction, the True self generates a more reasoned, objective, thoughtful response Big Five personality dimensions  Emotional stability: being unworried, secure relaxed  Extraversion: being outgoing, sociable, assertive  Openness to experience: being creative, curious broad-minded  Agreeable: being good natured, trusting, cooperative  Conscientiousness: being reliable, responsible, persistent Myers-Briggs/ Keirsey  E or I: energy gathering. From extroverted to introverted  S or N: information gathering. From sensation to intuitive  F or T: Evaluation in problem solving. From emphasis on feeling to an emphasis on thinking  J or P: personal conception traits: from judging (having matters settled) to perceiving (keep decision open and flexible) Components of self  Self concept: how you see yourself  Self confidence/self-esteem: how much you are worth  Self efficacy: believe in one’s ability to accomplish certain tasks Locus of control  The extent to which a person feels able to control his or her own life Personality  Proactive personality: persevere until change occurs.  Machiavellian personality: “ends justifies means” Stress  A state of tension  Constructive stress (eustress)  Destructive stress (distress) Personality types  Realistic  Investigative  Social  Conventional  Enterprising  Artistic International Values  Power distance: how willing are people to accept status and power  Individualism-collectivism: which is more valued the individual or the group Chapter 6 Stages of Perception  Attention and selection  Organization  Interpretation  Retrieval Selective perception  The tendency to single out for attention those aspects of a situation, person or object that are consistent with one’s needs, values or attitudes Halo effects  When one attribute of a person or situation is used to develop an overall impression of the individual or situation. (The way they dress, handshake) Projection  The assignment of one’s personal attributes to other individuals  We see things not as they are but as we are  Transference: things from the past are projecting in the present Two models/ two cognitive processes  Rational: left brain thinking  Intuitive: right brain thinking Decision-making traps and issues  Satisficing: choosing the first alternative that appears to give an acceptable satisfactory resolution to the problem. (The good enough rule)  Availability bias: something that has happened recently is the most available  Representativeness bias: past experience helps you make your decision  Escalation of commitment: continuation on a previously chosen course of action even though it’s not working Rumination  Going around and around thinking about something Ethics
More Less

Related notes for MGT 304

Log In


Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.