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Midterm

Midterm Review

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Department
Management
Course
MGT 304
Professor
George Williamson
Semester
Fall

Description
Review Chapters 3 & 4 ABC’s of Attention:  Affective component (emotion)  Behavioral component (behavior)  Cognitive component (thought) Cognitive dissonance: a psychologically disturbing state of inconsistency between and individual’s attitude and his/her behavior ABC’s of Human Experience:  Affective component (emotion)  Behavioral component (behavior)  Cognitive component (thought) Affect: a broad range of feelings that people experience. Forms:  Emotions: shorter, happen because of a trigger  moods: longer, not as obvious on where they come from 6 basic emotions:  joy  love  sadness  surprise  fear  anger Basic Moods  positive affect: how much you’re seeking rewards in life, how much you’re engaging in life low in positive affect-bored high in positive affect-excited  negative affect: has to do with avoidance and fear. Low in negative affect- chilling high in negative affect-high in avoidance, fear, nervous  emotional dissonance: inconsistencies between emotions we feel and emotions we project Emotional Intelligence  Ability to understand and deal with emotions and manage relationships effectively Four Dimensions of emotional intelligence  Self-awareness-know yourself  Self-management/self-regulation  Social awareness-empathy, understanding emotions of others  Relationship management-social skills, motivation Chapter 5  Personality combines a set of physical and mental characteristics that reflect how a person looks, thinks, acts, and feels. Freud’s structural model of the psyche/personality  ID: animalistic part of ourselves  Ego: in the middle  Super-ego: society’s critical and moralized role Carl Jung/Transpersonal Model  Ego self(conditioned self): always changing according to experiences and the expectation of self and others. The source of judgment and old patterns. -When triggered the ego will go into defense, and irrational reaction  True self( higher self): the part of us that is whole, unchanging. The source of love, self-acceptance, self-esteem, inner peace, wisdom and compassion -Instead of reaction, the True self generates a more reasoned, objective, thoughtful response Big Five personality dimensions  Emotional stability: being unworried, secure relaxed  Extraversion: being outgoing, sociable, assertive  Openness to experience: being creative, curious broad-minded  Agreeable: being good natured, trusting, cooperative  Conscientiousness: being reliable, responsible, persistent Myers-Briggs/ Keirsey  E or I: energy gathering. From extroverted to introverted  S or N: information gathering. From sensation to intuitive  F or T: Evaluation in problem solving. From emphasis on feeling to an emphasis on thinking  J or P: personal conception traits: from judging (having matters settled) to perceiving (keep decision open and flexible) Components of self  Self concept: how you see yourself  Self confidence/self-esteem: how much you are worth  Self efficacy: believe in one’s ability to accomplish certain tasks Locus of control  The extent to which a person feels able to control his or her own life Personality  Proactive personality: persevere until change occurs.  Machiavellian personality: “ends justifies means” Stress  A state of tension  Constructive stress (eustress)  Destructive stress (distress) Personality types  Realistic  Investigative  Social  Conventional  Enterprising  Artistic International Values  Power distance: how willing are people to accept status and power  Individualism-collectivism: which is more valued the individual or the group Chapter 6 Stages of Perception  Attention and selection  Organization  Interpretation  Retrieval Selective perception  The tendency to single out for attention those aspects of a situation, person or object that are consistent with one’s needs, values or attitudes Halo effects  When one attribute of a person or situation is used to develop an overall impression of the individual or situation. (The way they dress, handshake) Projection  The assignment of one’s personal attributes to other individuals  We see things not as they are but as we are  Transference: things from the past are projecting in the present Two models/ two cognitive processes  Rational: left brain thinking  Intuitive: right brain thinking Decision-making traps and issues  Satisficing: choosing the first alternative that appears to give an acceptable satisfactory resolution to the problem. (The good enough rule)  Availability bias: something that has happened recently is the most available  Representativeness bias: past experience helps you make your decision  Escalation of commitment: continuation on a previously chosen course of action even though it’s not working Rumination  Going around and around thinking about something Ethics
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