Chapter 11 & 12 Review.docx

2 Pages
105 Views

Department
Management
Course Code
MGT 304
Professor
George Williamson

This preview shows 80% of the first page. Sign up to view the full 2 pages of the document.
Description
Chapter 11-Communication  Communication: the process of sending and receiving messages with attached meanings  Nature of communication in organizations: 1) Source: encodes an intended meaning into a message 2) Receiver: decodes the message into a perceived meaning 3) Noise: Any disturbance that disrupts and interferes with the transference of messages  Aspects of effective communication: 1) Text: words 2) Intonation: tone of voice 3) Body Language: seeing someone in person  Low channel richness: One-way (post memo with new policy), impersonal, fast  High channel richness: Two way (email, we can answer back), personal, slow  Employee Voice: how okay are managers with lower ranked employees speaking out.  Effective Communication: intended meaning of the source and perceived meaning of the receiver are the same  Efficient Communication: occurs at minimum cost in terms of resources expended  Nonverbal communication: speaking without words (facial expressions, body language, physical gestures)  Kinesics: study of gestures and body postures  Proxemics: study of the way space is utilized  Active Listening: the ability to help the source of a message say what he/she really means.  Guidelines for Active Listening: 1) listen for content 2) listen for feelings 3) respond to feelings 4) note all cues 5) reflect back (most important): re-create the other person’s position so that they feel
More Less
Unlock Document

Only 80% of the first page are available for preview. Some parts have been intentionally blurred.

Unlock Document
You're Reading a Preview

Unlock to view full version

Unlock Document

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit