MG 358 Study Guide - Revpar, Communications System, Property Management System
Document Summary
Chapter 12 review questions: the initial activities planning then moves to pre-operating activities organizing, Coordinating, staffing then moves to operating activities leading controlling the moves to appraisal activities evaluating . Incentive rate, family rate, internet or distressed-inventory rate or complimentary rate: - Ratios are a mathematical expression of a relationship between two numbers that is determined by dividing one by the other to help regulate room overstays, front office agents are trained to verify an arriving guest"s departure date at check-in. Such verification can be critical, especially when the hotel is at or near full occupancy and there are no provisions for overstay guests. Confirm or reconfirm each guest"s departure date at registration. Some guests may already know of a change in plans, or a mistake may have been made in the original processing of the reservation. The sooner erroneous data are corrected, the greater the chance for improved planning.
