MG 358 : Chapter 6 Review Questions
Document Summary
Chapter 6 review questions: front desk regulations are based on the policies and regulations supplied by the united states. Mail and keys are held behind the front desk out of sight so that guests do not know which rooms are occupied. An in-room message light on the guestroom telephone or a printed form to the guestroom is delivered if mail is received: maintenance should begin each shift by examining the front office log book for repair work orders. Many hotels use a multiple-part work order form to report maintenance problems. Management can often identify and address recurring complaints and problems: mechanical, attitudinal, service-related and unusual; service-related; the front desk should address each complaint as all of the rest to quickly fix the problem to make the guest happy. Split folio- often requested by business travelers, these folio"s separate guest charges onto two or more separate folio accounts. Master folio- convention group meeting in a hotel request this.
