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CMN 120 Study Guide - Winter 2019, Comprehensive Final Exam Notes - Interaction, Trust Law, Friends


Department
Communication
Course Code
CMN 120
Professor
Steven Brunner
Study Guide
Final

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CMN 120

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1/9/18
History of Interpersonal Communication
What is Meant By Interpersonal communication?
Definition
“The production and processing of verbal and nonverbal messages between two
or a few persons”
Messages must be produced/ created in some way to communicate
There needs to be some shared understanding between you and the other
person
*only interpersonal when between two people no more (3+ is group
communication)
A. Linear Model (One-way): Sender (creates the message) → message (info needing
to be communicated)/ channel (verbal and nonverbal channel)→ Receiver (interprets
message)
Does not include outside feedbacks, noise, context
Transactional Model
B. Feedback
Types of behavior that indicates that we are paying attention to the speaker
Could be thought of as another message that the listener is sending to the speaker
(i am listening, understanding, ignoring you)
People are always sending and receiving messages at the same time
C. Noise: anything that will prevent the message from being received
Physical: physical barriers that causes one to not hear the message (connection
breaking up, or in back of classroom) -- effects both speaker and listener
Psychological: when we give in to distractions in the mind that impedes the
communication of the message
Physiological: issues with our body that affect our ability to receive a message
(pain, hunger, hard of hearing)
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Semantic: words or language used that we don’t understand that impedes
receiving the message (jargon, slang, etc)
SO TRANSACTIONAL MODEL, there is a source→ message/channel→ Receiver
and the Receiver→ message/channel→ source -- ALSO context and environment
influence communication
Elements that define interpersonal communication
1. Intentionality: purposefully communicate a message
2. Shared information/meaning: both people need to have some understanding of what is
being communicated
3. Transmission: message must leave head
4. Bond: there is some sort of relationship between you and the other person
History of Interpersonal Communication
Ideas about interpersonal communication have existed since the early 1900s
1969- symbolic interactionism theory
The way we use language both creates meaning for us and is shaped and
changed by how we use language-- Communication and language are what
shape how we see the world
Interpersonal Communication Research Paradigms
Post-positive perspective: (social scientific approach) goal is to predict, explain,
and generalize theories about communication -- they like to test theories (want to
generalize to as many people as possible) EX. expectancy violation theory
Interpretive perspective: each individual has a unique experience, different
perspectives, and they want to know more specific results/ details about
individuals (no generalizations, grounded theory approach- data first then theory )
EX. communication privacy management theory
Critical perspective: focuses on identity work, occupation talk- how we talk about
identity, occupation, and social identification talk can alienate certain groups and
they want to help those smaller groups and accomplish social change
Three Axioms (Assumptions) of Communication
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