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Study Guide

COMM 1000- Final Exam Guide - Comprehensive Notes for the exam ( 40 pages long!)


Department
Communication
Course Code
COMM 1000
Professor
Stephen Stifano
Study Guide
Final

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UConn
COMM 1000
Final EXAM
STUDY GUIDE

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8/31/16
The process of Communication
Why?
Communication keeps us alive
Also keeps us functioning as a society
Communication impacts everything (You can not not communicate)
The act of not communicating can actually communicate (Ignoring text message)
Communicating well is a skill
Saying the right things and reading another person is a skill
It takes time and practice
Employers value good communication skills
Human communication:
Process of managing messages for the purpose of creating shared meaning
A transaction
Between at least two people
Simultaneously sending and receiving messages
To and from one another
Messages
Verbal or nonverbal; Intentional or Unintentional
Unintentional is when we slip and say things in the heat of the moment
Intentional is going into a conversation knowing what your going to say
Channels
The medium through which a message is sent
We only become aware of channels when one or more of them become unavailable
Selecting the appropriate channel to communicate is a skill (Breaking up with someone)
Interference
Prevents message from being received, or prevents intended meaning from being
understood
Semantic interference: words or language interfere
Technical interference: Tuning out people due to heat, injuries or cell phones
Other Factors
Listening: how well do we listen and are we listening well
Feedback: what messages do you give back when you are listening, can be verbal or
nonverbal
Time: Time we spend communication and how we use time to send messages
Model of Human Communication
Person 1 Input:
Filter: monitoring how we say what we want
Sender/Receiver
Send message through channel
Interference
Person 2 Input:
Filter: Possibly differently than person 1
Receive message and send feedback back
Send message through channel
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Interference
Process carries on all the time at rapid fire speed
Communication contexts
Intrapersonal communication
Communication within a person
Comes from background, attitude, listening, etc…
Interpersonal Communication
Communication with another person
All interactions that make up our lives
Interviewing
Focused on Question-Answer Pattern
2 types: Sit down dressed up interview and on the street post crime seen or celebrity
interview
Small Group Communication
3 or more members of a group influencing one another
Some people become leaders, some become followers
Public Communication
Presidential debates
Stand up comedy
Organizational communication
Work organizations, student organizations
Must find ways to fit into organization
Hospitals, schools and businesses
Messages must travel from top down (President down) and vice versa (bottom up to
President)
Health Communication
Doctors must understand how to communicate issues to patients
Doctors must know how to politely talk to patients without angering them
How doctors speak to patients is critical
Reaching out to kids about issues with health is also in this category
Mass communication
Media: TV etc…
Elements of Effective Communication
Understanding
Pleasure- easier to talk to someone that you like talking to
Attitude influence- stopping friends from doing something bad
Improved relationships
Action- Making things happen
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