SPC 2351 Complete Notes for the course

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Department
Communication Sciences and Disorders
Course
SPC 2351
Professor
All Professors
Semester
Winter

Description
• What problems occur with personal and professional listening role models? o Personal are parents, partners, and friend o Professional is teachers, government officials, police officers, healthcare  providers, business personnel, and airline pilots • Why is listening so important? o Listening is the first language skill that we develop, and it is followed by  the other language skills • What are some of the rewards of effective listening? o Increased sales, increased customer satisfaction, increased employee  satisfaction, increased productivity, expanded information base, improved  social ties, improved family relations, heightened self­esteem, increased  enjoyment, enriched lives • What are some of the misconceptions about listening? o Listening and hearing are synonymous o Listening competency develops naturally through daily practice o Listening ability is largely dependent upon intelligence o Listening and reading are the same process o Listening is primarily a passive act o Effective communication is responsibility of the speaker o Listening means agreement or obedience o Actual listening is equated with perceived listening • How could schools change their curriculum to include listening? • Explain the components of communication o Source – speaker who originates a message o Message – idea of the stimulus in verbal and nonverbal symbols to be  communicated o Channel – the way the message is transmitted (five senses in face­to­face) o Receiver – decoder (filters and translates and assigns meaning) o Feedback – receiver’s response/reaction as perceived by the source o Environment – where the communication takes place o Noise – internal and external interference Source – channel – Message – channel – Receiver
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