• What problems occur with personal and professional listening role models?
o Personal are parents, partners, and friend
o Professional is teachers, government officials, police officers, healthcare
providers, business personnel, and airline pilots
• Why is listening so important?
o Listening is the first language skill that we develop, and it is followed by
the other language skills
• What are some of the rewards of effective listening?
o Increased sales, increased customer satisfaction, increased employee
satisfaction, increased productivity, expanded information base, improved
social ties, improved family relations, heightened selfesteem, increased
enjoyment, enriched lives
• What are some of the misconceptions about listening?
o Listening and hearing are synonymous
o Listening competency develops naturally through daily practice
o Listening ability is largely dependent upon intelligence
o Listening and reading are the same process
o Listening is primarily a passive act
o Effective communication is responsibility of the speaker
o Listening means agreement or obedience
o Actual listening is equated with perceived listening
• How could schools change their curriculum to include listening?
• Explain the components of communication
o Source – speaker who originates a message
o Message – idea of the stimulus in verbal and nonverbal symbols to be
o Channel – the way the message is transmitted (five senses in facetoface)
o Receiver – decoder (filters and translates and assigns meaning)
o Feedback – receiver’s response/reaction as perceived by the source
o Environment – where the communication takes place
o Noise – internal and external interference
Source – channel – Message – channel – Receiver