NRS 311 Study Guide - Spring 2018, Comprehensive Midterm Notes - Nursing, Ford Focus, Trust Law
12 Oct 2018
School
Department
Course
Professor
NRS 311
MIDTERM EXAM
STUDY GUIDE
Fall 2018
Communication During Conflict and Interpersonal Violence in the
Workplace
Respectful Workplace DON’T have
• Horizontal Violence
• Lateral Violence
• aggression (active or passive) among peers, such as a nurse bullying another
nurse. Then this nurse takes it out on another colleague or new graduate
Mobbing
Negative Workplace Behaviors
Workplace Incivility
Bottom-Up Victimization
Toxic Culture
Workplace Bullying
• overt or covert psychological abuse of a coworker, supervisor or subordinate using
verbal and non-verbal behaviors, repeatedly and over a period of time, with the intent to
humiliate, shame, isolate, demoralize, intimidate, punish or otherwise undermine and
disrespect the targeted person or “victim.”
General Advice to Dealing with Lateral Violence
Document - Targets should carefully document all episodes of bullying, including names
of witnesses
Reduce isolation by bringing a supportive coworker to situations where bullying is
probable
Practice stress reduction and health promotion behaviors and empowering themselves
and co-workers
Mediator - Obtain a mediator if necessary
Apples Intervention
Forms of Lateral Violence
• Nonverbal innuendo
• Verbal affront
• Undermining activities
• Withholding information
• Sabotage
• Scapegoating
• Backstabbing
Ask yourself
• Am i prepared to deal with this situation ?
• Do I get angry ?
• Do I try to reason with the person upsetting you?
• Do I raise my voice ?
• Do I remain silent?
find more resources at oneclass.com
find more resources at oneclass.com
APPLES Intervention (Leiningers Theory of Culture Care)
A – Address bullying immediately in a non-threatening manner – thrives when not addressed
P – practice professionalism by making a commitment to change unhealthy workplace
environments, starting with ourselves
P – Protect our peers – refuse to stad y ad take a stad to hage the ehaior, do’t e a
silent witness
L – Liveout Loud – gossiping, backstabbing, and other disrespectful and isolating behaviors
facilitate workplace bullying and should not be permitted
E – Educate out Emotions – Organizations must create more respectful workplace goals and
policies - leadership needs to create an environment
S – Stand up to Bullies – repatterning or restructuring workplace bullying by changing our
communications/interactions with each other
Defusing Situations
• Accept respinsibility and apologize for something done incorrectly or not done
• When criticzing evaluate the act rather than blame the other and make suggestions for
improvement
• Show dellins while giving explainations
Why people do not defuse
Fear making mistakes—no one is perfect
Fear not being liked— always someone who does not agree
Fear criticism— everybody can use some; no one is perfect
Fear imposing on someone—each time you speak & interrupt
Fear retaliation—legal counsel
Blamers: Aggressive Bully Hostile Behaviors
• You statement
• Putdowns
• Expressions of superiority
• Loaded words to start fights
• ØAggressive Blamer Believes
• Ø
• ØBy yelling and giving orders, the person is strong and in control
• ØIf the perso did’t at this ay, o oe ould do a thig
• ØThe person is feeling unloved; nobody cares
• ØBy getting others to obey, the person bolsters self-esteem
• ØI o’t let the put e do; I o’t e a oard….
• ØThe person getting blamed feels fearful, helpless, and resentful
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Communication during conflict and interpersonal violence in the. Respectful workplace don"t have: horizontal violence, lateral violence, aggression (active or passive) among peers, such as a nurse bullying another nurse. Then this nurse takes it out on another colleague or new graduate. Document - targets should carefully document all episodes of bullying, including names of witnesses. Reduce isolation by bringing a supportive coworker to situations where bullying is probable. Practice stress reduction and health promotion behaviors and empowering themselves and co-workers. Forms of lateral violence: nonverbal innuendo, verbal affront, undermining activities, withholding information, sabotage, scapegoating, backstabbing. A address bullying immediately in a non-threatening manner thrives when not addressed. P practice professionalism by making a commitment to change unhealthy workplace environments, starting with ourselves. P protect our peers refuse to sta(cid:374)d (cid:271)y a(cid:374)d take a sta(cid:374)d to (cid:272)ha(cid:374)ge the (cid:271)eha(cid:448)ior, do(cid:374)"t (cid:271)e a silent witness.
