MGMT 101- Final Exam Guide - Comprehensive Notes for the exam ( 53 pages long!)
Document Summary
Which type of feedback is most useful: concreteness-using descriptions, nouns, verbs, reality of behavior. Illusion of transparency? : we think we"re being clearer than we recognize in speech-- we know what we tend to communicate but it might not be concrete. 90% t-shirt by michael -- his audience doesn"t know him or understand his sense of humor so joke feels like a personal attack. Coke & pepsi: people overestimated the extent to which their inner experiences would be conveyed to observers. They thought that observers would be able to detect when the taste testers were tasting the sodas with the foul tasting solution only by looking at the taste testers facial expressions. This is an example of the illusion of transparency we think that the attributions of our inner life (including our thoughts and feelings) are more obvious to other people than they are.
