[ITSS 4370] - Midterm Exam Guide - Ultimate 57 pages long Study Guide!

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ITSS 4370
MIDTERM EXAM
STUDY GUIDE
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Context for defining IT Business Value and Business Benefit: Five Principle
1. IT Has No Inherent Value
No value unless use for something
2. Benefits arise when IT enables people to do things differently
3. Only the business that is, all of the orgaizatio’s aagers ad idiidual
contributors can release the potential business benefits and business value of
IT
Only great when the users and business say it delivers value
4. All IT projects have outcomes, but not all outcomes are benefits
Sometimes negative
5. Benefits must be actively managed for value be obtained
Support system
How IT creates value (business value)
Automation Effects
Automate the process
Transformational Effects
Changing the process
Informational Effects
Saving information
Ch 1 Co’t
IT Capability Maturity Framework
Managing IT like a business
Managing the IT budget
Managing IT for business value
Managing the IT capability
Make sure it works
IT-CMF
A strategic partnership between IT and the organization-at-large to unlock the
business value of IT
Managing IT like a Business
Account and Allocation
Business Planning
Business Process Management
Capacity Forecasting and Planning
Make sure we plan for how much we can hold
Exm. Northside not being able to pay
Exm. Victoria Secret fashion show brought too many buyers,
olie ould’t hadle
Demand and Supply Management
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Managing supply and demand
Enterprise Information Management
Manage the information at the enterprise level
Green IT
Good environment
Innovation Management
IT Leadership and Governance
Organization Design and Planning
Risk Management
Manage the risks
Service Analytics and Intelligence
How are we doing
Sourcing
Getting it from somewhere else
Strategic Planning
Where is IT going from this place, where are we going in the
future
Managing the IT Budget
Budget Management
Budget Oversight and Performance Analysis
Funding and Financing
Portfolio Planning and Prioritization
More demand than capacity, so prioritize that work
Manage the IT Capability
Managing what you are currently doing, implementing
Capability Assessment Management
Know how you are managing the IT Capabilities
Enterprise Architecture Management
Do we know how to manage our architecture
Information Security Management
Manage the security
Knowledge Asset Management
Maage the koledge e’e gaied through people ad histor
People Asset Management
Programme and Project Management
Relationship Management
Research, Development and Engineering
Service Provisioning
Have everything set up to fulfill business, ready to turn on
Solutions Delivery
Providing service, giving product
Supplier Management
Technical Infrastructure Management
User Experience Design
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