COMM 1302 Study Guide - Quiz Guide: Paralanguage
Document Summary
A definition of communication: process of transferring thoughts and ideas from one person to another, process of people sharing thoughts, ideas, and feelings with each other in commonly understandable ways. What every communicator should remember: that the message that counts is the one received. Senders: person who encodes (sends) the message. The three basic communication codes/meanings: language (verbal) Spoken or written words used to communicate thoughts and emotions: paralanguage (vocal) Pitch of voice, tone, face expression, volume: nonverbal cues (visual) When using face to face channel, all three codes (verbal, nonverbal and visual) carry the message. A communication fallacy: acknowledge that 100% of communication is communication fallacy, and prepare for possible misunderstanding ahead of time. Verbal and visual response to a message: supervisors who encourage their employees to give feedback find that . It improves the accuracy and productivity of both groups and individuals: effective feedback should be:
