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Study Guide

M H R 300 Study Guide - Spring 2019, Comprehensive Final Exam Notes - Walmart, Permanent Employment, Nordstrom


Department
Management and Human Resources
Course Code
M H R 300
Professor
Min Li
Study Guide
Final

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M H R 300

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Sun Hydraulics
Key quality: good internal environment and development
Managerial rules
No organization charts
No job descriptions
No hierarchies
Open doors and books
Customers deal directly with workers
Portman Hotel
Luxury hotel in San Francisco
Use multifunctional workers
Personal valet: perform any task asked by customers
Environment with “no rules”
Basic Idea
Can’t evaluate firms’ strategies without evaluating HR policies
In extreme examples, HR determines success
5 Factors Shaping HR
Institutions and legal environment
Workforce
Organizational culture
Legal, political, institutional environment
Labor law
National culture
Social expectations about jobs
The available workforce
Education, skills, demographics of potential employees
Spain has excess supply of college grads and high school dropouts
Organizational culture
National culture may influence this
Social distance between workers and managers
egalitarian/hierarchical
individual/group
cooperation/competition
diversity/conformity
Is a job a set of tasks or a relationship?
In Europe, it is a relationship
Uncertainty-avoidance?
Business strategy
Determining long-term objectives
Technology
privacy/proximity of workers
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Skill acquisition/training
inputs/outputs relationships
Types of Jobs
Star jobs
Exceptional result
Guardian
Bad outcome is catastrophic
Foot soldier
Types of consistency
Internal, external, among-employee consistency, temporal (through time)
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