M H R 300 Study Guide - Systems Theory, Pathos
30 Oct 2014
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Document Summary
Planned managers develop and install a program intended to alter organizational activities in a timely and orderly way (superior, lengthy) Reactive managers simply respond to the pressure for change when it comes to attention (hurried, less expensive) Sources of resistance self-interest, uncertainty, lack of understanding, differing perceptions, lack of tolerance. Clearly explain the reasons for the transition; show how endings ensure continuity. Explain why transition is occurring in the way it is. Minimize uncertainty: define what is over and what is not. Facilitate the coping of those with losses. Treat the past with respect; don"t just find a scapegoat (rites of degradation) Mental models being aware of the personal attitudes and perceptions that influence thought and interaction. Team learning reflecting on action as a team. Systems thinking understanding language of interrelationships that shape behavior of systems in which people exist.
