BU1105 Chapter 5: BU1105 Chapter : Workshop 5 Conflict managment

• School: James Cook University
• Department: BU
• Course: BU1105
• Professor: Eva Everhard

Document Summary

11:45 am (chapter 4) conflict management and negotiation. Explain the probable outcomes of negotiation styles on conflict resolution. A clash of opinions, values, needs or goals. Differences of opinion or expression or different values occur. A person or group interferes with another attempts to satisfy their needs, wants or goals. Conflict moves through five different levels before it reaches a crisis level, as follows. A crisis is the climax of conflict where behaviour and normal functioning are seriously affected. Discomfort --> indicidents --> misunderstandings --> tension --> crisis. Functional conflict (constructive conflict) supports group goals, improves group performance and results in positive outcomes for the individual, group or organisation. Dysfunctional conflict (destructive conflict) hinders group performance and results in negative outcomes for the individual, group or organisation. Against people likely to take advantage of non-competitive behaviour. When the issue at hand is of minimal importance to you but you significant to other party.