MGMT100 Chapter 1-10: MGMT100 Complete Set of Notes
Document Summary
Managers: an assigned person who directly supports and help activate the work efforts and performance accomplishments of others. Management is the attainment of organisational goals in an effective and efficient manner through planning, organising, leading, and controlling (polc) An organisation: two or more people working together, through division of labour, to achieve a common goal/objective/purpose, returns value to society + satisfy customer"s needs. Value is created when resources are used in the right way, at the right time, at a minimum cost to create a high quality good/service. ***a manager who emphasizes cost containment, even at the expense of missing production targets, is more interested in performance efficiency than in performance effectiveness*** Organisational transitions: belief in empowerment, concern for work-life balance, focus on speed, embrace networking. Total quality management (tqm) is managing with commitment to continuous improvement, product quality & customer satisfaction. Top managers: top managers scan the environment, create vision and emphasize long-term performance goals.
