BU1105 Chapter Notes - Chapter 6: Intercultural Communication, Job Satisfaction, Second Language
6 Feb 2019
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Document Summary
"with the increasingly global nature of business and growing diversity within countries" Companies need to know how to best interact across national boundaries, manage the diversity of their staff and communicate with a variety of customers from different backgrounds" Managers who handle diversity successfully create environments that value and utilise the contribution people with different backgrounds, experience and perspectives" Benefits of harnessing diversity positively within the organisation include. Innovation from broader range of ideas and insights. Intercultural communication is the sharing of meaning between individuals from different cultures. Reliant on sharing of common meanings for success. Intracultural communication is shared communication between members of the same cultural group. Less complex but can still contain stumbling blocks on basis of differing subcultures / backgrounds. Comprises internalised ideas, basic assumptions, values, beliefs shared by a group of people. The process of learning or absorbing ones own culture. Areas incorporated within these rules of interaction can include.
