ADMN 232 Chapter Notes - Chapter 11: Videotelephony, Uptodate, Absenteeism

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Chapter 11: the good and bad of using teams, the advantages of teams: Companies are making greater use of teams because they have been shown to improve customer satisfaction, product and service quality, employee job satisfaction, and decision-making. Teams help businesses increase customer satisfaction; work teams can be trained to meet the needs of specific customers. Teams also help firms improve product and service quality in several ways; teams take direct responsibility for the quality of the products and services they produce. Another reason for using teams is that teamwork often leads to increased job; teamwork can be more satisfying than traditional work because it gives workers a chance to improve their skills. Cross training: training team members to do all or most of the jobs performed by the other team members. The advantage for the organization is that cross training allows a team to function normally when one member is absent, quits, or is transferred.

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