OBHR 2P91 Chapter Notes - Chapter 8: Conflict Resolution, Organizational Commitment, Organizational Citizenship Behavior

• School: Brock University
• Department: Organizational Behaviour and Human Resources
• Course: OBHR 2P91
• Professor: r

Document Summary

Information dependence reliance on others for information about how to think, feel and act. The process through which this occurs is explained by social information processing theory. Social information processing theory information from others is used to interpret events and develop expectations about appropriate and acceptable attitudes and behaviors. Thus, organizational members look to others for information and cues about how they should behave. As a result, individual behavior is influenced and shaped by others. Effect dependence reliance on others due to their capacity to provide rewards and punishment. It b) c) is the conformity to a social norm prompted by the desire to acquire rewards or avoid punishment. Identification as a motive for conformity is often revealed by an imitation process in which established members serve as models for the behavior of others. It is the conformity to a social norm prompted by perceptions that those who promote the norm are attractive or similar to oneself.