Chapter 6

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Department
Organizational Behaviour and Human Resources
Course
OBHR 4P65
Professor
Dave Whitehead
Semester
Winter

Description
CHAPTER 6COMMUNICATION PROCESS AND OUTCOMES1 offers counteroffers and motives 2 information about alternatives 3 information about outcomes 4 social accounts 5 communication about processHow people communicate Use of language Use of nonverbal communication attending behavioursmake eye contactadjust body positionencouraging Selection of a communication channelVirtual negotiationnegotiations conducted using networkmediated information technologySocial presencevariability across communication channels regarding ability to convey subtle social cuesHow to improve communication in negotiationThe use of q
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