BUSI 2101 Chapter 8: Chapter 8
Document Summary
Poor relationships: we make deposits and build up a reserve when we are kind and dependable in our interactions with the other person results in high level of trust. Fail to consider how someone will perceive a message can result in unclear messages. Poor communicators assume their meaning is obvious to others. Individual differences in encoding and decoding: encoding & decoding are heavily influenced by personal factors. Receiver oriented most effective communicators b/c they gear their messages 2 the receiver. Chapter 8: when arguing, women more likely 2 ask questions and agree with others, less likely 2 challenge views of others and frame their arguments. People may hear what they wish to hear or only hear messages that reinforce their own beliefs. People are likely to interpret messages they hear subjectively rather than objectively. Style differences prevent people from accurately perceiving, analyzing, and decoding cross- cultural communication.
