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BUSI 2400 (25)
Chapter 4

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BUSI 2400
Robert Riordan

BUSI 2400 – WEEK 5 – CHAPTER 4 – ENTERPRISE SYSTEMS Porters 5 Forces ICT That Support Business Activities - The value chain in a connected series of activities each of which adds value or supports the addition of value to the firms goods or services - Value chain components can be classified in to primary and secondary o Primary activities create the most direct business value for the organization and its customers o Secondary activities are conducted in support of or expansion of the business value that in created by the primary activities - Primary Value chain o Inbound logistics o Operations o Outbound logistics o Marketing and sales o Service o Value gets added to each juncture Secondary (Support) Activities - Firm infrastructure (which is often also called administration) - ICT initiatives, quality assurance and product development (R&D) - Human resource management (HRM) - Procurement (sourcing and purchasing) ICT classifications - Common info systems include o Functional information systems  AIS, CRM, HRIS, FIS o Workflow mgmt. systems Supply Chain Mgmt - Every business has a supply chain - Asupply chain is a system of organizations, people, technology, activities, information, and resources involved in moving a product or service from suppliers, through the firm, to the customer - Supply chain activities transform natural resources, raw materials, and components into a finished product, delivered to the end customer - In sophisticated supply chain systems at, used items may re-enter the chain at any point where residual value is recyclable o Reclaimed steel. Paper, plastic are often used in several industries Supply Chain Shakeup - Dell was the first to leverage it - Sell, source, ship - Silos: not good in organization o Delays in communications o Excess inventory o Lack of visibility o Point of contact confusion - Organizations must move towards a process view rather than a functional view o Then staff identify themselves based on the processes they are involved in rather than the functional area in which they work o ICT becomes critical to flatten, democratize and supply information at the point at which it is most valuable What supports these initiatives? - Enterprise system o ERP – enterprise resourc
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