BUSI 3102 Chapter Notes - Chapter 8: Performance Appraisal, Balanced Scorecard, Performance Management
28 Dec 2015
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Document Summary
Performance management the use of performance data to effect organizational culture, systems, and processes, set goals, allocate resources, affect policies and programs, and share results. Performance appraisal the process by which organizations evaluate employee job performance. Performance objectives this is a critical aspect of a company"s strategy which, if not met, may result in lower customer satisfaction and other less desirable organizational results. Performance goals these are achievable and realistic targets to which. Balanced scorecard an integrated organizational performance measuring approach, looking at organizational learning and innovation, financial management internal operations, and customer management. Lo2 identify the issues that influence the selection of a performance appraisal system. Performance standard the benchmarks against which performance is measured. Performance measures the ratings used to evaluate employee performance. Lo3 describe the characteristics of effective performance measurement. Issues (307-309: validity, reliability, input into system development, acceptable performance standard, acceptable goals, control of standards, frequency of feedback, rater training, ratee training.
