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Chapter 7

BUSI 3103 Chapter Notes - Chapter 7: Workflow, Job Enrichment, Lean Manufacturing

Course Code
BUSI 3103
Rumisa Shaukat

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Core Technology: Work process that is directly related to its mission
Noncore Technology: Department work process that is important but not directly related to its
Technical Complexity: extent of mechanization of the manufacturing process
Woodward's Classification: rank organizations based on technical complexity. Greater
management intensity needed to manage complex technology.
Group 1: small batch and unit production (e.g. job shop operations)
Group 2: large batch and mass production (e.g. truck assembly)
Group 3: continuous production (e.g. beer makers)
Successful organizations: are near the average of technology category
Contemporary Applications: Flexible Manufacturing and Lean Manufacturing
Flexible Manufacturing Systems: also called integrated manufacturing, smart factories and agile
manufacturing. Due to computer-aided design, computer-aided manufacturing and integrated
information networks.
Lean Manufacturing: use highly trained employees at every production phase and use a
painstaking approach to details and problem solving to cut waste and improve quality. Requires
changes in organizational culture and systems.
Service Technology: combo of processes, skills and materials that must be appropriately integrated
to produce service. Intangible.
Designing the Service Organization: technical core employees close to the customers. Less
boundary roles, decentralized, higher skills and less formalization.
Noncore Departmental Technology (Perrow's Model): Variety and Analyzability
Variety: the number of exceptions in the work (unexpected/novel events)
Analyzability: degree to which work can be reduced to mechanical steps
Routine: High analyzability and low variety (Mechanistic structure)
Engineering: High analyzability and high variety (mostly mechanistic)
Craft: Low analyzability and low variety (mostly organic)
Nonroutine: Low analyzability and high variety (Organic structure)
Mgmt Characteristics based on Dept Technology: FRM, CEN, STQL, SPCON, COMCOR
Workflow Interdependence among Departments: Pooled, Sequential, Reciprocal
Pooled: each department works independently (divisional structure)
Sequential: outputs of one department are inputs to another dept (long-linked technology)
Reciprocal: Output of A is Input of B and vice versa (intensive technology)
Impact of Tech on Job Design: Job simplification, Job enrichment and Job enlargement
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