BUSI 3103 Chapter Notes - Chapter 12: Policy, Group Conflict, Centrality

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Intergroup conflict: can be defined as the behaviour that occurs among organizational groups when participants identify with one group and perceive that other groups may block their group"s goal achievement or expectations. Intergroup conflict requires three ingredients: group identification, observable group differences, and frustration. Competition: is rivalry among groups in the pursuit of a common prize, whereas conflict presumes direct interference with goal achievement. Sources of intergroup conflict: are goal incompatibility, differentiation, task interdependence, and limited resources. Goal incompatibility: greatest cause of inter- group conflict in organizations. The achievement of one department"s goals often interferes with another department"s goals. : functional specialization requires people with specific education, skills, attitudes, and time horizons. Departments or divisions within an organization often differ in values, attitudes, and standards of behaviour, and these subcultural differences lead to conflicts. Task interdependence: refers to the dependence of one unit on another for materials, resources, or information.

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