Page ref: 2: the ability to communicate effectively is ________, a hard skill, a soft skill, a medium skill, not a skill at all. Page ref: 2: of the following items, which is not an essential component of the changes currently happening in the workplace, knowledge economy, post-secondary education, team-based work environments, flattened hierarchies, highly competitive global markets. Page ref: 3: the world"s economy is increasingly ________, nationalistic, patriotic, global, isolated. Page ref: 4: some of the benefits of a flattened organization are ________, cost savings, efficiency, shorter communication chains, all of the above, none of the above. Page ref: 4: which of the items is not an aspect of intercultural sensitivity, respecting differences in customs, respecting differences in religions, respecting differences in time zones, respecting differences in business etiquette. Page ref: 4: which of the following in not an example of web 2. 0 technology, blogs, wikis, telephones, social networking platforms.