COMM 320 Chapter 3: COMM 212 Chapter 3 exam questions.rtf

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Chapter 3 workplace listening and nonverbal communication: select the most accurate statement. Listening skills are an important part of customer service. Skills such as listening, writing, and speaking often determine career success. Workers are most satisfied when they feel that management listens to their concerns. All of the above: business executives spend the greatest share of their communication time a b c d a b c d a b c d a b c d. Lack of training: experts say that we listen at an efficiency rate of, several factors may cause poor listening habits. Large number of competing sounds and stimuli in our lives. Ability to process speech faster than others can speak. Ref: p. 55: asha spends a lot of time listening to her colleagues. She is always careful to judge and evaluate what critical listening. discriminative listening. she hears to determine whether it"s fact, fiction, or opinion.

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