MARK 201 Chapter Notes - Chapter 2: Departmentalization, Absenteeism, Railways Act 1921
15 May 2017
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Organizational structure: the formal arrangement of jobs within an organization. A process involving decisions about six key elements: work specialization, departmentalization, chain of command, span of control, centralization and decentralization, formalization. Grouping jobs on the basis of territory or geography: process. Grouping jobs on the basis of product or customer flow: customer. Grouping jobs by type of customer and needs. Chain of command: the continuous line of authority that extends from upper levels to the lowest levels of the organization and clarifies who reports to who, authority. The rights inherent in a managerial position to tell people what to do and to expect them to do it: responsibility. The obligation or expectation to perform: unity of command. The concept that a person should have one boss and should report only to that person. Span of control: the number of employees who can be effectively and efficiently supervised by a manager, width of span is affected by:
