PSY1129 Chapter Notes - Chapter Chapter 4: Emotional Labor, Sport Utility Vehicle, Work Unit
Document Summary
Chapter 4 workplace emotions, attitudes, and stress. Inject more positive experiences in the workplace create funky office space, hold fun work events throughout the year, etc: humour and fun at work can offset some negative experiences. Emotions and personality: term work attitudes: emotions are partly determined by an individual"s personality, positive/negative emotional traits affect a person"s attendance, turnover and long- Emotional labour: the effort, planning and control needed to express organizationally desired emotions during interpersonal transactions: higher in jobs requiring, frequent/lengthy emotion display (e. g. , actor, variety of emotions display, intense emotions display (e. g. , clown) Emotional display norms across cultures: norms about displaying or hiding your true emotions vary considerably across cultures, ethiopia, japan and austria discourage emotional expression. *lowest level awareness of your own emotions. *highest level managing other people"s emotions (requires awareness of your own/others: don"t put weighting of more than 30% on eq test, ei does not improve some forms of performance those with low social interaction.
