COMM-2046EL Chapter Notes - Chapter 2: Job Performance, Presenteeism, Absenteeism
1 Oct 2017
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Document Summary
One of the earliest formulas for the predictors of individual behaviour and performance was performance = person x situation, where person includes individual characteristics and situation represents external influences on the individual"s behaviour. Another frequently mentioned formula is performance = ability x motivation, sometimes known as the skill- and-will model. The mars model of individual behaviour is based on four variables: motivation, ability, role perceptions, and situational factors. All 4 factors are critical influences on an individual"s voluntary behaviour and performance; if any one of them is low in a given situation, the employee would perform the task poorly. Motivation the forces within a person that affect his or her direction, intensity, and persistence of voluntary behaviour. Direction refers to the path along which people steer their effort. People have choices about where they put their effort through a sense of what they are trying to achieve and at what level of quality & quantity.
