HLST-154 Chapter Notes - Chapter 4: Shimoni, 5Th Canadian Infantry Brigade, Interpersonal Communication
22 Oct 2016
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Devito, j. a. , shimoni, r. , & clark, d. (2016). Messages: building interpersonal communication skills (5th canadian ed. ). Try to see the speakers message from their pov instead of. Includes expressed thoughts and accompanying emotional tone prematurely judging their message. Paraphrase the speakers message in a way you understand. The process of moving memory from the short term to long term. Suggestions: focus on the key ideas instead of minor details, organize the message you receive through summarization. Remembering a grocery list by grouping specific items: unite new information with information you already know, repeat important names or concepts to yourself. The process of judging a message in some form. Do not evaluate until the speaker has finished talking and you understand there message. If there is an issue you feel the need to object to, give the speaker the benefit of the doubt and ask the speaker for clarification.
