MGCR 222 Chapter Notes -Communication Apprehension, Selective Perception, Instant Messaging
8 Apr 2013
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Definition: transfer of meaning among members, understanding of meaning. Functions: control member behavior, foster motivation, provide a release for emotional expression, provide info needed to make decision. Actual physical product of the sender"s encoding. Formal: established by org, messages related to the pro act of members. Informal: spontaneous, a response to individual choice, decoding, receiver. Person to whom the message is directed. Has to translate the symbols into understandable form: noise. Communication barriers that distort the clarity of the message. Check on how successful we have been in transferring our messages as originally intended. Downward communication: one that flows from one level of a group to a lower level, used by group leaders to. Offer feedback: need to explain the reasons why a decision was made. Explanations = ++ employee commitment: problem: one way nature. Upward communication: one that flows to a higher level in the group, keeps managers aware of how employees feel, used to:
