Textbook Notes (362,796)
Canada (158,054)
MGCR 222 (39)


7 Pages
Unlock Document

McGill University
Management Core
MGCR 222
Patricia Hewlin

Ch16: ORGANIZATIONAL CHANGE & STRESS MGMT FORCES FOR CHANGE  Changing nature of the workforce o Need to adjust to:  Multicultural environment  Demo changes  Immigration  Outsourcing  Technology  Eco shocks o Eco crisis o Elimination, bankruptcy or acquisition of E  Competition o Flexibility o Need of responsive workforce  Social trends  World politics RESISTANCE TO CHANGE  Sources o Individual sources  Habit  Security  Eco factors  Fear of the unknown  Selective info processing o Organizational sources  Structural inertia  Built-in mechanisms o To produce stability o Ex: selection processes, regulations…  Limited focus of change  Interdependent sub-system  Group inertia  Group norms  Threat to expertise  Threat to established power relationships  Threat to established resources allocation  Overcoming Resistance to Change o 8 Tactics  Edu & communication  Fights the effects of misinfo  Help “sell” the need for change  Participation  Building support & commitment  Develop positive relationships  Implementing changes fairly  Manipulation & cooptation  Manipulation: covert influence attempts  Cooptation: combination of participation & manipulation  Selecting people who accept change  Coercion APPROACHES TO MANAGING ORG CHANGE  Lewin’s 3 Step Models o Unfreezing the status quo  Status quo = equilibrium state  Need to overcome individual resistance & group conformity  Driving forces o Behavior away from status quo  Restraining forces o ++ Status quo o Mvt to a desired end state o Freezing the new change  To make it permanent  Kotter’s 8 Step Plan for Implementing Change o Establish a sense of urgency  By creating a compelling reason for why change is needed o Form a coalition  With enough power to lead the change o Create a new vision  To direct the change & strategies for achieving it o Communicate the vision o Empower others to act on the vision  By removing barriers to change  By encouraging risk taking & creative pb solving o Plan for, create & reward short term “wins” o Consolidate improvements, reassess changes  Necessary adjustments o Reinforce the changes  By demonstrating the relation btw new behaviors & org success  Organizational Dev (OD) o Definition  Collection of change methods that try to improve org effectiveness & employee well-being o Underlying values  Respect for ppl  Responsible  Conscientious  Caring  To be treated with dignity  Trust & support  Authenticity  Openness  Power equalization  De-emphasize hierarchy & control  Confrontation  Not swept under the rug  Participation o 5 OD techniques  Survey feedback  Employee POV on range of topics  Process consultation  Outside consultant to assist a client to perceive, understand and act upon process event  Sensitivity training  Emphasizing involvement  Dealing with interpersonal pbs  Disadvantages o Task oriented o Only guidance  Team building  High interaction act  To increase trust & openness  ++ Coordinative efforts  ++ Team performance  Dev of interpersonal relations  Intergroup dev  To change groups’ attitudes, stereotypes & perceptions  // diversity training  Steps o Listing the perception of ourself & the other o Sharing the list o Identify causes of ≠ o Attempt to improve relations: INTEGRATION  Appreciative inquiry  Accentuate on the positive o Focus on successes  4 steps o Discovery  Identify the E’s strengths o Dreaming  Use discovery info to speculate on future o Design  Common vision of the org’s future  Agree on its unique qualities o Destiny  Write action plans  Dev implementation strategi
More Less

Related notes for MGCR 222

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.