PSYC 332 Chapter Notes - Chapter 0: Susan Cain, Carl Jung
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Quiet by Susan Cain
Introduction: The North and South Temperament
The book starts by telling the story of Rosa Parks
o She was told to give up her seat for a white person on a crowded bus and she simply replied
o She was arrested and a rally was held in her favour with a bus boycott that lasted 381 days
o People have always assumed that Rosa Parks was an extrovert: a bold woman who could
stand up for herself
o In fact, people described her as "soft-spoken, sweet, and small in stature" and "timid and
"The north and south temperament" refers to where we stand on the introvert-extrovert
o It influences our choice of friends, how we make conversation, how we solve conflicts, and
how we show love
One-third to one-half of Americans are introverts
o But a lot of people pretend to be extroverts
"We live with a value system that I call the Extrovert Ideal - the omnipresent belief that the ideal
self is gregarious, alpha, and comfortable in the spotlight"
"We like to think that we value individuality, but all too often we admire one type of individual -
the kind who's comfortable putting himself out there"
People who are described as extroverts are more likely to be associated with other socially-
desirable traits while it's the opposite effect for introverts
A lot of institutions are designed to value group work and high stimulation
o i.e. in classes, desks are grouped together instead of individually
The ideal is considered to be an extrovert - "people skills" are valued above everything else
Introverts can also be called "thinkers"
The author talks about a girl named Laura who was an introverted Wall Street lawyer
She was very introverted and wasn't sure if she could represent her clients forcefully
One day she was in charge of dealing with a big client alone
The client was intimidating and aggressive but Laura managed to negotiate with them without
changing her calm and soft-spoken demeanor until they finally struck a deal
The next day, the lawyer for the clients she had dealt with offered her a job and the clients
wanted her law firm to represent them later on
It turns out that Laura is in fact the author of the book, Susan Cain
Carl Jung was the first psychologist to define the terms "introvert" and "extrovert"
He described introverts as being "drawn to the inner world of thought and feeling" while
extroverts are drawn to "the external life of people and activities"
Introverts prefer less stimulation while extroverts prefer being stimulated and spending time with
Another differentiation is that extroverts tend to do things quickly while introverts work more
slowly and deliberately
Introverts also listen more than they talk, think before they speak, and express themselves better
in writing than in person - they also dislike conflict
Contrary to popular belief, not all introverts are shy
Jung states that "There is no such thing as a pure extrovert or a pure introvert"
There are a lot of different kinds of introverts and extroverts