Improving Interpersonal Relationships.docx

2 Pages
Unlock Document

McMaster University
Communication Studies
Alexandre Sevigny

Angie C , page 1 CHAPTER 7 : IMPROVING INTERPERSONAL RELATIONSHIPS Communication Climates in Interpersonal Relationships - every relationships has a communication climate: emotional tone of a relationship; words and action both communicate o determined by the degree people feel valued; done by:  confirming responses: “you matter” “you are of worth”; occurs on: + recognition + acknowledgement + endorsement  disconfirming responses: lack of regard for other by means of: + avoidance + deception + inattention  disconfirming responses depends on other’s perception After climate is formed - grows into a spiral: a mutual communication pattern where each person’s message reinforces the other’s o positive spiral: one partner’s message receives confirmation from other, leading to positive reaction, reinforcing relationship o negative spiral: when receiving disconfirmation, one feels worse o principle: what goes around comes around  avoidance triggered avoidance  analysis triggered analysis - escalatory conflict spirals: reciprocal pattern of communication where (dis)confirming messages reinforce one another - de-escalatory conflict spirals: gradually lessen dependence on one another, and become less invested in relationship Defensive vs. Supportive Behaviours Evaluation VS Description Control VS Problem orientation Strategy (Manipulation) VS Spontaneity (Straightforwardness) Neut
More Less

Related notes for CMST 1A03

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.