COMMERCE 1BA3 Chapter Notes - Chapter 4: Equity Theory, Minsk National Airport, Customer Satisfaction
17 Sep 2013
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Document Summary
Broad tendency to prefer certain states of affairs over others. Members of different occupational groups espouse different values. A good fit between values of employees and managers promotes employee satisfaction and commitment. Lots of failed business negotiations are because of a lack of understanding of other cultures values. Work centrality: work is valued differently across cultures as central or not so central, people who think work is a central life interest will work when don"t have to because of wealth or will work longer hours. Hofstede"s study: researched about work related values over 40 different countries, four basic dimensions that work value differed: Power distance extent to which unequal distribution of power is accepted. Uncertainty avoidance extent to which people are uncomfortable with uncertain situations. Masculinity/femininity the differentiation between gender roles. Individualism/collectivism whither they stress independence, individual initiative and privacy. Longterm/shortterm orientation whether they stress persistence, perseverance, thrift and close attention to status differences: makes cultural maps.
