COMMERCE 1BA3 Chapter Notes - Chapter 1-3: Hawthorne Effect, Towers Perrin, Diversity Training
17 Sep 2013
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Document Summary
Organizations: social inventions for accomplishing common goals through group effort. Essential characteristic of organizations is the coordinated presence of people (not things) Ob is about understanding people and managing them to work efficiently. All organizations have survival as a goal. Ob is concerned with how organizations can survive and adapt to change. Certain behaviours necessary for survival and adaption. Depend on interaction and coordination among people to accomplish goals. Ob is concerned with how to get people to practice effective teamwork. Organizational behavior: the attitudes and behaviours of individuals and groups in organizations, studies attitudes and behaviours, provides insight on how to effectively manage/change them, how organizations can be structured more effectively. Behaviours: cooperation, conflict, innovation, resignation, ethical lapses. Organizational behaviour is important: what happens in organization impacts consumers, managers and employees, ob tries to explain differences between failed organizations and successful organizations, try to improve organizational effectiveness and efficiency.
