COMMERCE 1BA3 Chapter Notes - Chapter 3: Sensory Overload, Performance Appraisal, Stereotype
1 Jul 2019
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1ba3-ob-chapter3: the 5-stage perceptual process, attribution errors, attribution theory, bruner"s model of the perceptual. Interpretation: observation, environmental stimuli, observation, perceptual selection, perception organization / Actor-observer effect: the observer will blame the actor, but the actor will blame the situation : self-serving bias: take credit for successful outcomes and deny responsibilities for failures. Workplace: 4 common errors: trust or organizations support, workforce diversity: stereotyping, selection interview, performance appraisal: rater errors, increase # of raters to increase objectivity, perceptual. Personal characteristics of a target persona that are of particular interest to a perceiver. Things you have in common between perceiver and target. Stereotyping turns into self-fulfilling prophecy when you start acting according to how they"ve been perceived process in which we tend to attribute characteristics that typify a particular group to someone. Process by which causes or motives are assigned to explain people"s behaviours. Assigning a meaning or cause to explain a person"s behaviour provides information to make comparisons across employees (lateral)
