28 views7 pages
11 Apr 2012
Commerce 2BA3
Chapter 4: Values, Attitudes, and Work Behaviour
What are values?
Values: A broad tendency to prefer certain states of affairs over others
- Preference aspect: values have to do with what we consider good and bad
- Are motivational, since they signal the attractive aspects that we try to avoid or
- They signal how we believe we should or not should behave
Broad tendency: values are very general and that they do not predict behaviour in
specific situations very well
- Hold them structured around factors such as achievement, power, autonomy,
conformity, tradition, and social welfare
Generational Differences in Values
- Traditionalists
- Baby Bookers
- Generation X
- Millennials (Generation Y)
- These generations are of course demarcated by being of different ages, but they are
also distinguished by having grown up rather different socialization experiences
- Exhibit 4.1 Pg. 113 (Four generations in today’s workplace)
Cultural Differences in Values
Work Centrality
- Work is valued different among cultures
Hofstede’s Study
- Dutch Scientist questioned over 116 000 IBM employees located in 40 countries
about their work related values
Power distance: The extent to which society members accept an unequal
distribution of power
Uncertainty avoidance: The extent to which people are uncomfortable with
uncertain and ambiguous situations
Individualism vs. collectivism: Individualistic societies stress independence,
individual initiative, and privacy. Collective cultures favour interdependence and
loyalty to family or clam
Long-term/short-term orientation
- Long-term stress persistence, perseverance, thrift, and close attention to status
Unlock document

This preview shows pages 1-2 of the document.
Unlock all 7 pages and 3 million more documents.

Already have an account? Log in
- Short-term Stress personal steadiness and stability, face saving, and social
- Importing OB Theories
- Exporting OB Theories
- Appreciating Global Customers
- Developing Global Employees
What are Attitudes?
Attitude: A fairly stable evaluative tendency to respond consistently to some
specific object, situation, person, or category of people
- Attitudes involve evaluations directed toward specific targets
- Attitudes are tendencies to respond to the target of the attitude
- Attitudes often influence our behaviour toward some object, situation, person, or
Attitude Behaviour
- Attitudes are a function of what we think and what we feel
- Attitudes are to always consistent with behaviour, and that attitudes provide
useful information over and above the actions that we can observe
- Are the product of a related belief and value
BELIEF + VALUE Attitude Behaviour
What is Job Satisfaction?
Job Satisfaction: a collection of attitudes that workers have about their jobs
1) Facet Satisfaction
- The tendency for an employee to be more or less satisfied with various facets of
the job
2) Overall Satisfaction
- An overall or summary indicator of a person’s attitude toward his or her job that
cuts across the various facets
What determines Job Satisfaction?
- Beliefs and values cause differences in job satisfaction even when jobs are identical
- Even if individuals perceive their jobs as equivalent, they might differ in what they
want from the jobs
Discrepancy theory: A theory that job satisfaction stems form the discrepancy
between the job outcomes wanted and the outcomes that are perceived to be
Unlock document

This preview shows pages 1-2 of the document.
Unlock all 7 pages and 3 million more documents.

Already have an account? Log in

Get OneClass Notes+

Unlimited access to class notes and textbook notes.

YearlyBest Value
75% OFF
$8 USD/m
$30 USD/m
You will be charged $96 USD upfront and auto renewed at the end of each cycle. You may cancel anytime under Payment Settings. For more information, see our Terms and Privacy.
Payments are encrypted using 256-bit SSL. Powered by Stripe.