Textbook Notes (368,434)
Canada (161,878)
Commerce (1,696)
B A B A (9)
Chapter 5


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Commerce 2BA3Chapter 5 Theories of Work MotivationMotivation The extent to which persistent effort is directed toward a goalEffortThe first aspect of motivation is the strength of the persons workrelated behaviour or the amount of effort the person exhibits on the jobPersistencePersistence that individuals exhibit in applying effort to their work tasksDirection Quality of a persons work Direction of a persons workrelated behaviourHave to work hardGoals All motivated behaviour has some goal or objective toward which it is directed Extrinsic and intrinsic MotivationIntrinsic motivation Motivation that stems from the direct relationship between the worker and the task it is usually selfappliedFeelings of achievement accomplishment challenge and competence derived from performing ones job Extrinsic motivation Motivation that stems from the work environment external to the task it is usually applied by others They have one theory in commonSelfdetermination theory a theory of motivation that considers whether peoples motivation is autonomous or controlled Autonomous motivation When people are selfmotivated by intrinsic factorsControlled motivation When people are motivated to obtain a desired consequence or extrinsic rewardThe availability of extrinsic motivators can reduce the intrinsic motivation stemming from the task itselfThe notion is that when extrinsic rewards depend on performance then the motivating potential of intrinsic rewards decreases Motivation and PerformancePerformance The extent to which an organizational member contributes to achieving the objectives of the organization2 forms of intelligence that is particularly important for performance 1 General Cognitive Ability A persons basic information processing capacities and cognitive resources Reflects an individuals overall capacity and efficiency for processing information and it includes a number of cognitive abilities that are required to perform mental tasks Predicts learning and training success Predicts job performance in all kinds of jobs and occupations Even better predictor of performance for more complex and higherlevel jobs that require the use of more cognitive skills and involve more information processing Necessary for performance2 Emotional Intelligence The ability to understand and manage ones own and others feelings and emotionsInvolves the ability to perceive and express emotion assimilate emotion in thought understand and reason about emotions and manage emotions in oneself and othersIndividuals high in EI are able to identify and understand the meanings of emotions and to manage and regulate their emotions as a basis for problem solving reasoning thinking and action 4 Branches Emotional Intelligence 1 Perceiving emotions accurately in oneself and othersInvolves the ability to perceive emotions and to accurately identify ones own emotions and the emotions of others Basic level and is necessary to be able to perform the other steps in the model2 Using emotions to facilitate thinkingRefers to the ability to use and assimilate emotions and emotional experiences to guide and facilitate ones thinking and reasoningOne is able to use emotions in functional ways such as making decisionsInvolves being able to shift ones emotions and generate new emotions that can help open to see things in different ways and from different perspectives 3 Understanding emotions emotional language and the signals conveyed by emotionsInvolves being able to understand emotional information the determinants and consequences of emotions and how emotions evolve and change over timeAt this stage people understand how different situations and events generate emotions as well as how they and others are influenced by various emotions
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