COMMERCE 1E03 Chapter 13: Chapter 13 – Motivating Employees.docx

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1E03
• Professor: Rita Cossa

Document Summary

Direct turnover (replacing an employee) costs include the time it takes to hire the replacement and costs related to onboarding them (i. e. training. ) Indirect turnover costs result in a loss of productivity. Soft costs include: loss of intellectual capital, decreased morale, increased employee stress and a negative reputation. Intrinsic reward: the good feeling you have when you have done a job well. Extrinsic reward: something given to you by someone else as recognition for good work; extrinsic rewards include pay increases, praise, and promotions. Taylor"s goal was to increase worker productivity to benefit both the firm and the worker. Believed the way to improce productivity was to scientifically study the most efficient ways to do things, determine the one best way to perform each task and then teach people those methods. Scientific management: studying workers to find the most efficient ways of doing things and then teaching people those techniques.