Appendix C – Using Technology to Manage Information.docx

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15 Apr 2012
Appendix C Using Technology to Manage Information
The role of information technology
Business technology was formerly known as data processing (DP). It then became known
as information systems (IS). Next was,
Information technology (IT): technology that helps companies change business by
allowing them to use new methods.
How information technology changes business
Virtualization: accessibility through technology that allows business to be conducted
independent of location.
Moving from information toward knowledge and business intelligence
In the 90s we started to move away from IT and toward knowledge technology (KT).
Knowledge is information charged with enough intelligence to make it relevant and useful.
Later became known as business intelligence systems (BI). BI refers to a variety of
software applications that analyze an organization’s raw data and take useful insights from
Types of information
Types of info available to businesses today:
Business process information
Physical-world observations
Biological data
Public data
Data that indicate personal preferences
Managing information
Business people are deluged with so much data that this information overload is referred
to as infoglut.
The most important step toward gaining perspective is to identify the four or five key goals
you wish to reach.
The usefulness of management information depends on four characteristics:
1. Quality information is accurate and reliable
2. Completeness
3. Timeliness
4. Relevance
Storing and mining data
A data warehouse stores data on a single subject over a specific period of time.
The whole purpose of a data warehouse is to get data out.
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