COMMERCE 2BC3 Chapter Notes - Chapter 4: Work Unit, Job Analysis, Workflow
5 Jan 2017
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Document Summary
Chapter 4: analysis and design of work in human resource planning. Workflow design is the process of analyzing the tasks necessary for the production of a product or service. Organization structure refers to the relatively stable and formal network of vertical and horizontal interconnections among jobs that constitute the organization. Work outputs: product of a work unit and can be an identifiable thing ( purchase order, hamburger) or service (lawn cutting, selling home) Work processes: activities that members of a work unit engage in to produce a given input, every process consists of operating procedures. Raw inputs: materials that will be converted into the work units product. Equipment: technology and machinery to transform raw materials into the product. Human resources: effort, skill and abilities necessary to perform the tasks. Centralization: degree to which decision making authority resides at the top of the organizational chart. Departmentalization: degree to which work units are grouped based on functional similarity of workflow.
