COMMERCE 2BC3 Chapter Notes - Chapter 4: Work Unit, Departmentalization, Workflow

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 2BC3
• Professor: zeng

Document Summary

Work-flow design: is the process of analyzing the tasks necessary for the production of a product or service, prior to allocating and assigning these tasks to a particular job category or person. Organization structure: refers to the relatively stable and formal network of vertical and horizontal interconnections among jobs that constitute the organization. Work unit: an output is the product of a work unit and can be an identifiable thing or a service. Work processes: are the activities that members of a work unit engage in to produce a given output. Work inputs: consists of raw inputs, equipment, human resources. Centralization: degree to which decision-making authority resides at the top of the organizational chart. Departmentalization: degree to which work units are grouped based on functional similarity or similarity of work flow. Functional structure: employs a functional departmentalization scheme with relatively high levels of centralization. Divisional structure: combine a divisional departmentalization scheme with relatively low levels of centralization.