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Chapter 2

COMMERCE 2KA3 Chapter Notes - Chapter 2: Enterprise Resource Planning, Business Process, Customer Retention


Department
Commerce
Course Code
COMMERCE 2KA3
Professor
A L I R M O N T A Z E M I
Chapter
2

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Commerce 2KA3
Chapter 2: How Businesses Use Information
Business Processes: refer to the manner in which work is organized, coordinated and
focused to produce a valuable product or service. They are the collection of activities
required to produce a product or service. These activities are supported by flows of
materials, information, and knowledge among the participants in business processes.
Systems for Different Management Groups
Transaction Processing systems (TPS):a computerized system that performs and
records daily routine transactions necessary to conduct business, such as sales order entry,
hotel reservations, payroll, employee record keeping and shipping
Business intelligence: a contemporary term for data and software tools for organizing,
analyzing, and providing access to data to help managers and other enterprise users make
more informed decisions
Management Information Systems (MIS): designates a specific category of information
systems serving middle management. Provide middle managers with routine reports on
the organization’s current performance. MIS summarize and report on the company’s basic
operations using data supplied by transaction processing systems. TPS supply summarized
transaction data to MIS reporting system, which combine this data to generate reports
Decision-support system (DSS): focus on problems that are unique and rapidly changing
and for which the procedure for arriving at a solution may not be fully predefined in
advance. DSS uses internal info from TPS and MIS, they often bring in information from
external sources, such as current stock process or product process of competitors
sales
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