COMMERCE 2KA3 Chapter Notes - Chapter 13: Business Process Management, Six Sigma, Pilot Experiment

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 2KA3
• Professor: A L I R M O N T A Z E M I

Document Summary

There are four kinds of structural organizational change that are enabled by information technology: 1) automation, 2) rationalization, 3) business process redesign, 4) paradigm shifts. Automation: most common form of it enabled organizational change is automation. First applications of info tech involved assisting employees with performing their tasks more effectively. Rationalization of procedures: a deeper form of change is one that follows quickly from early automation. Automation frequently bottlenecks in production and makes the existing arrangement of procedures and structures painfully cumbersome. Total quality management (tqm): makes achieving quality an end itself and the responsibility of all people and functions within an organization. Six sigma: is a specific measure of quality, representing 3. 4 million defect opportunities. Most companies cannot achieve this level of quality but use six sigma as a goal. Business process redesign, in which business processes are analyzed, simplified, and redesigned.