COMMERCE 2KA3 Chapter Notes - Chapter 8: Telecommuting, Collaborative Software, Product Design

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Chapter 8: helping organizations access, share, and use information. Information partnership: occurs when two or more organizations cooperate by integrating their it systems, thereby providing customers with the best of what each can offer. Knowledge management technologies: generally, kms tools fall into one or more of the following categories, knowledge respositories (databases, expertise tools, e-learning applications, discussion and chat technologies, search and data mining tools. Knowledge management and social networking: social networking analysis: is a process of mapping a group"s contacts (whether personal or professional) to identify who knows whom and who works with whom. The potential of enterprise portals: to leverage enterprise portals for knowledge work and to promote collaboration, these systems must comprise three distinct areas, an information content space to facilitate information access and retrieval. Attitude toward using an enterprise portal: case study conducted at a large canadian company.

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