COMMERCE 2KA3 Chapter Notes - Chapter 12: Henry Mintzberg, Business Analytics, Middle Management
11 Sep 2018
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Types of decisions offers to customers: operational management (individual employees and teams, ex. Determine overtime eligibility, restock inventory, offer credit to customers, determine special: novel, important, and non-routine, no well-understood or agreed-on procedure for making them, made by senior management, ex. Decide entrance or exit from markets, approve cap. Design marketing plan, develop departmental budget, design new corporate website where, and what effects it has. Classical model of management: describes what managers do and was largely unquestioned for more than. 70 years following 1920s; planning, organizing, coordinating, deciding, and controlling; does not address what managers do when they plan, decide things, and control the work of others. Analyzing day-to-day behavior, henry mintzberg found that it could be classified into 10 managerial roles, which are expectations of the activities they should perform in an org. Figurehead, leader, liaison: informational roles: act as nerve centres of orgs, receiving concrete, up-to-date info and redistributing it; info disseminators and spokespersons for org.
