COMMERCE 2OC3 Chapter Notes - Chapter 1: Iso 14000, Operations Management, Mass Customization
31 Aug 2016
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Document Summary
Operations management: science and arts of ensuring goods and services are created and delivered successfully to customers. Set of activities that create value in the form of good by turning inputs into outputs. Processes of multiple firms can be linked together to create a supply chain interrelated series of processes within and across firms that produces a service or product to the satisfaction of the customer. Operations managers in the world produce products to provide a wellbeing to society. These products come in many formats (auto parts, rides, food, films) Essential function of an organization: marketing generates demand, production creates product, finance/accounting tracks organization performance, pays bills, collects money\ Can take various of the above three as an approach to increasing contribution. Use marketing to increase sales, decrease finance costs using management, reducing production costs. Critical decisions: design of goods and services. What should we offer, how do we design the products: managing quality.
